Request Technical Support | Oregon City School District Skip to content Skip to navigation

Request Technical Support

Outages

Please check the outages page to see if we are aware of the issue. If we are not aware of the outage, please call extension 8777 or call us on our Nextel phones.  If you are not able to reach someone, please send an email to David Klusmann.

 

General Technical Support

Fast: Email
Send an email to someone at district technology. Please only send requests to one employee. If the employee you send the request to is not able to help or needs additional support they will forward to other staff, as needed.

Faster: Call
Call extension 8777 and speak with a technology employee, or leave a voicemail. The person that answers your call will create a helpdesk ticket for you at their earliest convenience. For the fastest support you can bypass this step and create your own helpdesk ticket.

Fastest: Helpdesk
Fill out a helpdesk ticket and your request is routed to the most appropriate person depending on our current staffing and priorities.

 

 Call vs. Email vs Helpdesk

  Call Email Helpdesk
Trackable No Sorta Yes
Follow-up Survey No No Yes
Multi-staff Support Sorta Sorta Yes
Escalation Support Sorta Sorta Yes
Automated Workflow No No Yes

 

 

Immediate Self-Paced Support

Checkout our growing list of technology tutorials.